BEST PRICE GUARANTEED
FOR DIRECT BOOKINGS
Take advantage of our Best Price Guarantee quickly and easily if your room at one of our hotels is available to book on another website at a cheaper price than we are offering on our own official site. Simply follow the steps below:
- Make your booking on detailshotels.com and keep your booking confirmation;
- Fill in the form below and send it to us with a screenshot or image of the cheaper price that you found;
- Wait for our team to contact you with details of your new price and your new booking number.
See how it works below:
Let’s say you were booking a three-night stay at a Details Hotels & Resorts hotel for €280. As you were finalising your booking, you found the same hotel and room type for the same date and the same number of people for €210 on another site.
Take a screenshot of that offer, fill in the form on this page (taking the terms and conditions into account) and wait for us to contact you. We will let you know how much of a discount you will receive to match the lower rate that you found.
That will be the amount that you pay at the check-out of your booking.
TERMS AND CONDITIONS
To qualify for the Best Price Guarantee, your booking must be made on the Details Hotels & Resorts main website (detailshotels.com) or on the website of the individual Group hotel, at the lowest rate for the dates chosen.
The cheaper price found on another website must be available to book and the conditions must be the same as those offered for the rate given on the applicable Details Hotels & Resorts or hotel website. The payment conditions must also be the same as those on detailshotels.com. The cheaper price must be for the same hotel and room type, the same dates, the same number of people and the same currency. The cancellation conditions must also be the same.
The Best Price Guarantee does not apply to erroneous or incorrect prices available on other websites or platforms. The Best Price Guarantee does not apply to negotiated rates for businesses or partnerships, i.e. rates which are not public.
The Best Price Guarantee does not apply to prices shown on platforms or websites such as Priceline.com, Hotwire.com and other equivalent operations and their subsidiaries, where the name of the hotel is not revealed until the booking has been finalised.
The Best Price Guarantee does not apply to vouchers or when the difference in the prices is less than one euro. The Best Price Guarantee only applies if you find the cheaper rate at the same time as you are making your booking direct with Details Hotels & Resorts. This is because prices can fluctuate within a very short space of time, due to supply and demand criteria.
The Best Price Guarantee form provided on this page must be filled in and submitted no later than 24 hours after confirming your booking on the detailshotels.com or individual hotel website and no later than 24 hours before checking in at the hotel.
If it is confirmed that the price on the other website was indeed lower than the price booked on the detailshotels.com or individual hotel website, your original booking will be discounted to match the price on the cheaper website.
The Best Price Guarantee policy may be amended or cancelled at any time and without notice.