Privacy Policy

Privacy Policy

The privacy of our guests and employees is one of the main pillars of the Details Hotels & Resorts Privacy Policy. This privacy policy applies to the entire Details Hotels & Resorts Group.

Customers and job applicants should read this policy before submitting their personal data. “Personal data” means all information gathered and registered that enable a specific person to be identified (e.g. name, address, contact details, etc.).

Customers should ensure that children under the age of 18 do not submit personal data without their permission.

Under the scope of this policy, Details Hotels & Resorts undertakes to:

• Explain the purpose and means of processing of any personal data requested;

• Use personal data solely for the purposes stated in this policy;

• Request only the personal data necessary, taking the necessary steps to keep the data up-to-date;

• Keep your personal data only for the period of time necessary for processing pursuant to local legislation;

• Provide customers/job applicants with the means to access, change, correct or delete their personal data;

• Keep all personal data received confidential and protected except if required to reveal them by a court order.

Scope

This Details Hotels & Resorts Privacy Policy applies in the following cases:

1. All Details Hotels & Resorts sites.

2. Processing of data supplied to any of our hotels, restaurants or other points of sale.

1. Collection and Processing of Personal Data

As a Details Hotels & Resorts customer, your personal data and/or the personal data of your family members may be requested for different purposes, i.e.

1. Contact details: name, nationality, telephone number, e-mail address, physical address, etc.

2. Date of birth;

3. Credit card details;

4. Loyalty club membership number;

5. Arrival and departure dates at our hotels, restaurants and other points of sale;

6. Information about your children: name, age, data of birth, e-mail address;

7. Interests and preferences: for example, your preferred room location, smoking or non-smoking room, preferred room and or bed type, desired newspaper, etc.

8. Possible customer comments made during or after a stay at a Details Hotels & Resorts property.

If you are applying for a job or a work placement at Details Hotels & Resorts, you may be asked to provide the following personal data:

1. Contact details: name, nationality, telephone number, e-mail address, physical address, etc.

2. Date of birth;

3. Interests and reason for applying;

4. Training, education and professional experience.

We will not ask you to provide sensitive information such as: religious or philosophical beliefs, political opinions, or information about your health, race or ethnicity, sexual orientation or union membership.

You may be asked to provide personal data in different circumstances, including (but not limited to) the following:

1. Participation in advertising programmes (subscribing to newsletters to receive offers/promotions, registering for loyalty programmes, responding to surveys and/or customer comments, and competitions);

2. Activities at the hotel (e.g. booking rooms or tables, check-in and check-out, complaints and requests);

3. Supply of information about tour operators, travel agencies or online booking systems;

4. Internet activities (connection to the Details Hotels & Resorts website; filling in of forms to request data online – for example, online bookings, questionnaires, etc.);

5. Job or work placement applications.

2. Reasons for requesting your personal data.

Personal data are requested for the following purposes:

1. Management of customers’ bookings and stays;

2. Improvement of the services provided in our hotels, restaurants and other points of sale, in order to better understand our customers’ needs and exceed their expectations.

3. Personalisation of our services;

4. Sending of newsletters, promotions and advertising materials. Customers may cancel their subscription to our e-mail newsletter service by clicking on the link in the newsletter sent to them by e-mail.

5. Contracting of staff for Details Hotels & Resorts.

3. Sharing of Personal Data

Details Hotels & Resorts may share customers’/applicants’ personal data with:

1. Employees of Details Hotels & Resorts, specifically so that they can provide the services requested and/or manage the customer/applicant databases (officially authorised by the relevant Data Protection Regulating Entity);

2. Local authorities – if required to do so by local legislation or in the scope of Details Hotels & Resorts internal inspections, pursuant to legal requirements.

DETAILS HOTELS & RESORTS also reserves the right to pass on any personal data in the event of the whole or partial sale or transfer of the company or its respective assets.

In the event of personal data being passed on to third parties, the applicable obligations under law will be strictly abided by and every effort will be made to ensure that said third parties use the personal data appropriately, in compliance with this Privacy Policy.

4. Accessing, Changing and Deleting Personal Data

Customers/applicants may access, correct, add, update or delete their personal data by sending an e-mail to Details Hotels & Resorts at info@detailshotels.com. Such requests will be dealt with as quickly as possible. Details Hotels & Resorts may request a copy of a valid identity document in order to the protect customers’ privacy and confirm their identity before making any changes.

5. Keeping your Personal Data Safe

Details Hotels & Resorts has implemented the technical and organisational measures necessary, as required by law, with the aim of protecting the personal data of customers and job applicants, ensuring confidentiality in accordance with the rules set out in this policy.

Whenever credit card information is requested, this communication is made using Details Hotels & Resorts’ SSL (Secured Sockets Layer) facility, as long as you are using an SSL-enabled browser such as Microsoft Internet Explorer or Google Chrome.

6. Revisions

This privacy policy may be changed from time to time, so we recommend checking it regularly.

7. Contacts / Questions

If you have any questions about this privacy policy, please send an e-mail to Details Hotels & Resorts at info@detailshotels.com.

COOKIE POLICY

Details Hotels & Resorts uses cookies on its website to improve its functioning and provide users with the best possible experience.

The purpose of this information is to answer questions that users may have regarding the use of cookies on the Details Hotels & Resorts Group website.

What are cookies?

Cookies are small text files that are placed in the user’s device (computer, mobile phone or tablet) when they visit the Details Hotels & Resorts website on a browser. Cookies let the site recognise the user’s device.

What do cookies do and why does Details Hotels & Resorts use them on its site?

Details Hotels & Resorts uses cookies to understand the importance, usefulness, interest, volume and frequency of visits to its online content and to determine the best way of presenting information that is genuinely relevant for users. Cookies help Details Hotels & Resorts understand how a customer reached the website (Internet search, recommendation from another site, advertisement, etc.) and how the customer browses the site’s different pages. Cookies also let us know your browsing preferences, such as the language you prefer to use. However, they do not gather personal information of any kind, nor any other information that would enable users to be personally identified.

Are all cookies the same?

No. There are different types of cookies which are used depending in the type of information to be gathered and analysed, and the length of time they remain installed on the user’s device.

Which type of cookies does the Details Hotels & Resorts website use?

The cookies used by the Details Hotels & Resorts websites have different functions. On the one hand, the site uses cookies that analyse the way in which users browse the site and how they find us. These cookies let us study the website’s analytical data and improve content and users’ browsing experiences. Additionally, the site uses cookies that record some of the users’ preferences, such as their preferred language or the credentials for access to reserved areas.

How long will the cookies remain in the user’s device?

Details Resorts & Hotels uses cookies with different life spans: some will remain permanently on your computer, mobile phone or tablet, while others are temporary. The site uses permanent cookies so that it can recognise return visits by existing users. This helps Details Hotels & Resorts to understand what new content drew the attention of each particular user. This information is analysed, generally in order to improve the content and the services provided. The site also uses temporary cookies that only remain active while the user is actually on the website.

Can users block cookies?

Sim. Todos os navegadores permitem que os utilizadores configurem o acesso de cookies ou os bloqueiem. Para mais informações sobre como bloquear cookies, consulte a secção de ajuda do seu navegador.

Where can I learn more about cookies?

For more information about cookies, visit the website www.allaboutcookies.org (available in English, French and Spanish).